These Terms & Conditions (“the T&Cs”) apply to subtitling and related services supplied by Plint AB to the Customer (“the Services”), in relation to audiovisual content supplied by the Customer (“the Material”).

The scope of the Services offered by Plint AB (“Plint”) to the Customer is detailed in a quotation (“the Quotation”) provided alongside these T&Cs. The Quotation, including the offered price for the Services and delivery times, is based on the information and Material provided by the Customer at the time the Quotation is prepared.

Should the Customer accept the Quotation, a purchase order with an order number (or written confirmation including the ordering entity), project contact person, project specifications, the Material, and the project amount must be received before Plint can commence the Services.

Unless stated otherwise in the Quotation, prices assume the Material received is FINAL and not preliminary. Working from preliminary Material may incur additional charges and/or different rates than those stated in the Quotation.

Prices in the Quotation are based on the Material received by Plint on the date(s) specified. Any delay in Plint’s receipt of all or part of the Material may result in additional charges, and/or delay in delivery times for final delivery. The Customer may also incur additional charges if the Material does not meet the agreed specification or standards outlined in the Quotation.

Prices in the Quotation do not include editing of the Material, including but not limited to video and audio files, unless editing services are explicitly stated in the Quotation.

“Duration” in the Quotation refers to the full running time of any video or audio that forms part of the project, calculated from the first frame of displayable video to the last, excluding part breaks but including silences and pauses. The Customer will be invoiced based to this Duration, usually defined as ‘minutes’ or per episode. Any partial minute will be rounded up to the next full minute.

Any Services requested outside the Quotation (“Additional Services”) must be ordered in writing by the Customer and accepted by Plint, which will result in additional charges.

Re-deliveries, changes in project technical specifications, archive re-versioning, renaming, subtitle burn-in, or reformatting of files, are considered Additional Services. A template is considered an Additional Service, unless explicitly included in the Quotation.

For any Services including dubbing projects (“Dubbing”), the Material from the Customer must include voice tests, script approvals, and – if applicable – listings of songs. If script amendments are received by Plint more than five (5) days after the initial receipt of the script, the deadlines specified in the Quotation may be adjusted to accommodate these changes and may result in additional charges.

Prices for songs in the Quotation assume runtime up to one (1) min and one to three (1-3) voices. The listing must include the title and length of the song.

The number of cast members will be at the discretion of Plint unless specified in the Quotation. Voice samples from the existing voice bank or casting call are limited to three (3) samples per main character. Additional casting for secondary roles, additional voice samples, and specific voice castings requests will be considered Additional Services and may incur extra charges. The use of “star” or child/minor talent will also incur additional charges and may affect delivery schedules.

Prices in the Quotation do not include graphics localization, unless specifically stated in the Quotation. Quoted prices are based on Plint’s receipt of a full language set as provided within the Quotation. Any changes to this may result in additional charges.

Unless the Customer supplies a style guide, Plint will use industry standards when performing the Services. Plint utilizes Media Shuttle, a secure, industry-standard file transfer system provided by Signiant Inc., for the receipt and delivery of media files unless a separate agreement for a preferred file transfer system is made with the Customer.

Plint will save copies of the Deliverables for eighteen (18) months as standard, unless otherwise agreed. Deliverables will be in Active storage for 6 months, and Passive storage for 12 months. Should Customer want content from the Passive storage, this will incur a cost. Should the Customer request longer storage or archiving, additional costs may apply.

Plint reserves the right to employ relevant and appropriate technological tools in the delivery of localisation services. This may include, but is not limited to, the use of machine translation engines, automatic speech recognition (ASR) systems, large language models (LLMs), synthetic voices, and other software solutions or tools that may be adopted from time to time in accordance with industry standards and best practices. (For more information, please request Plint’s AI policy).

Payment terms are 30 days. In the event of late payment, an interest rate of 8 % of the invoice amount will apply. A pre-payment may be required to commence the project, at Plint’s sole discretion. Any fees related to payment of invoices to Plint, including bank or wire transfer fees, shall be paid by the Customer. Withholding fees and VAT shall also be the sole responsibility of the Customer.

The invoice currency is indicated in the Quotation.

In consideration of the compensation received by Plint from the Customer, the Customer shall obtain full and unrestricted ownership of all rights, including intellectual property rights, in any material created, developed, and delivered specifically to the Customer as a result of Plint’s Services (“the Deliverables”). However, all Deliverables shall remain the property of Plint until full payment has been received.

Plint hereby waives and releases, to the fullest extent permitted by applicable law, all moral rights, to the Deliverables. However, the Customer shall make commercially reasonable efforts to include crediting information for the authors to the Deliverables, should they wish to be credited. Plint shall provide the necessary crediting information.

Plint warrants that its Services will not infringe upon any third-party rights. The Customer warrants that they have the legal right to assign the work to Plint and that they own or hold valid licenses to all materials provided, ensuring no infringement on third-party rights. Both parties commit to immediately notifying the other if any potential infringements are identified.

Both Plint and the Customer shall indemnify and hold each other harmless from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from any breach of warranties and obligations. The warranties of both parties shall survive the termination of the Services. Except as specifically set forth herein, neither Plint nor the Customer shall be liable for any special, indirect, or consequential damages.

Notwithstanding anything to the contrary, Plint’s liability to the Customer shall be limited to a refund of the amount paid for the Services in the respective Quotation (“the Sum”). In cases where damages apply, they shall not exceed the Sum.

Plint collects and handles personal data from its customers in accordance with applicable data protection laws and Plint’s Privacy Policy. Plint only processes the personal data necessary to fulfill its contractual obligations to its customers.

Personal data is processed based on the legal grounds of contract and legitimate interests, as required to provide the Services. Plint implements robust security measures to protect personal data and shares it with external recipients only when necessary to fulfill a contract, such as with service providers Plint relies on for its business operations.

While providing the Services, Plint agrees to process personal data on behalf of the Customer in accordance with the requirements of applicable data protection laws. For more detailed information about the handling of personal data, please refer to Plint’s Privacy Policy or contact Plint directly at dpa@plint.com

Plint has the right to assign its rights and obligations under these terms in their entirety to a third party. Furthermore, Plint is entitled to engage subcontractors to fulfill its obligations under these T&Cs.

Confidential files made available to Plint in connection with an assignment are treated as strictly confidential and will not be disclosed to any third party without the Customer’s approval, except for Plint’s staff or authorized advisers or consultants. Plint shall ensure that all relevant staff, advisers, and consultants have signed a confidentiality agreement with Plint to the same effect. Confidential information does not include information that is or becomes known to the general public or is otherwise received by Plint independently.

Details of the Services provided by Plint to the Customer and quoted prices shall remain confidential and may not be disclosed outside of the Customer’s company.

In the event of unforeseeable circumstances beyond the control of either Plint and the Customer, including but not limited to natural disasters, war, terrorism, or governmental actions, which make the performance of obligations under these T&Cs impossible, the affected party shall be excused from performance during the continuance of such an event.

These T&Cs, together with the Quotation and any subsequent confirmed orders, constitute the full agreement between the parties (“the Agreement”). The Agreement shall be governed by and construed in accordance with the laws of Sweden. Any and all controversies, claims, or disputes arising out of or in connection with the Agreement, or its interpretation, performance, or breach, shall be subject to the exclusive jurisdiction of the courts of Sweden, with the District Court of Gothenburg as the first instance.